CREATE A PACKAGE1. Introduction
These Terms and Conditions apply to all bookings made with BCN Events & Crawls.
By confirming a booking with BCN Events & Crawls, you agree to the terms outlined below. These conditions are designed to ensure the safe and efficient organisation of group activities, tours, and events in Barcelona.
Our activities operate with limited availability and reserved time slots. Once a booking is confirmed, the agreed date and time are reserved exclusively for your group. As a result, we may decline other enquiries for the same slot. Cancellation charges therefore reflect administration work, supplier commitments, and the potential loss of alternative bookings.
2. Booking and Payment
A booking is considered confirmed once a deposit or payment has been received.
The person making the booking accepts responsibility on behalf of all members of the group and confirms that all participants agree to these Terms and Conditions.
Full payment or the remaining balance must be completed within the timeframe agreed during the booking process. If payment is not received by the agreed deadline, BCN Events & Crawls reserves the right to cancel the booking.
3. Customer Responsibilities
All participants are expected to behave in a respectful and responsible manner during activities organised through BCN Events & Crawls.
Clients must follow all safety instructions provided by guides, instructors, or venue staff. Participants must treat staff, guides, and partners with respect and must not behave in a manner that may endanger themselves or others.
If a participant behaves in a disruptive, aggressive, or unsafe manner, BCN Events & Crawls or the activity provider reserves the right to remove that individual from the activity without compensation.
Participants are responsible for any damage caused to property, equipment, or venues during an activity and may be required to compensate the relevant supplier immediately.
Clients must inform us of any medical conditions that may affect their ability to participate. Certain activities may have restrictions such as height, weight, or physical requirements. Our guides and suppliers are experienced professionals and their decisions regarding safety matters are final.
Some activities may require participants to sign a waiver or disclaimer provided by the activity provider. If a participant refuses to sign the required documentation they may not be permitted to participate and no refund will be issued.
4. Nightclub Entry
Nightclub entry arranged through BCN Events & Crawls is provided as a complimentary service and does not form part of the monetary value of any booking.
Entry is always at the discretion of the venue management. Access may be refused for reasons including incorrect dress code, late arrival, intoxication, inappropriate behaviour, or drug use.
Because entry decisions are made solely by the venue, BCN Events & Crawls cannot guarantee entry and cannot offer refunds or compensation if entry is refused.
5. Delays
Barcelona regularly experiences demonstrations, traffic congestion, taxi strikes, and public transport disruptions. These situations can occasionally result in short delays of approximately fifteen to thirty minutes.
BCN Events & Crawls cannot accept liability for delays caused by circumstances outside our control.
6. Cancelations
All cancellations must be made by email to:
mail@bcneventsandcrawls.com
We aim to respond to cancellation requests within 24–48 hours.
Refunds are issued according to the notice period before the booked activity or tour as outlined below.
Once a booking is confirmed, the agreed date and time slot are reserved exclusively for your group. In order to secure activities, BCN Events & Crawls coordinates with venues, performers, guides, transport providers and other suppliers, and may commit deposits or advance payments on your behalf.
Because these services are reserved in advance and the date and time are held exclusively for your group, we may decline other enquiries once your booking is confirmed. Cancellation charges therefore reflect the administration involved, supplier commitments, and the potential loss of other bookings.
Refund amounts are therefore determined according to the cancellation schedule below.
More than 5 weeks before the event
85% refund of the total booking cost
4–5 weeks before the event
80% refund of the total booking cost
3–4 weeks before the event
50% refund of the total booking cost
2–3 weeks before the event
30% refund of the total booking cost
1–2 weeks before the event
20% refund of the total booking cost
Less than 7 days before the event
No refund available
Individual Group Member Cancellations
If one or more members of your group cancel, refunds will follow the schedule above. However, any group discounts previously applied may become void if the group size falls below the required threshold. In this case, the price per person may be adjusted accordingly.
7. Cancellations or Changes by BCN Events & Crawls
BCN Events & Crawls reserves the right to cancel or modify an activity if necessary due to circumstances beyond our control.
This may include safety concerns, weather conditions, supplier issues, operational difficulties, or situations where continuing the activity would create unreasonable financial loss.
If an activity is cancelled by us, we will offer either an alternative date, an alternative activity of equal value, or a refund where appropriate.
Refunds may take up to seven working days to process.
8. Supplier Services
Many activities organised by BCN Events & Crawls are delivered by independent third party suppliers, including venues, guides, transport providers, and activity operators.
While we carefully select professional partners, BCN Events & Crawls cannot be held responsible for the operational decisions of these suppliers, including entry policies, safety decisions, or service availability.
9. Safety and Liability
Participants take part in activities at their own risk and must follow all safety instructions provided by guides or suppliers.
BCN Events & Crawls cannot be held responsible for injuries, accidents, or losses resulting from failure to follow instructions, reckless behaviour, or the use of alcohol or drugs.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence.
10. Insurance
We strongly recommend that all clients have adequate travel insurance during their stay in Barcelona.
This insurance should cover medical expenses, travel disruption, loss or theft of belongings, and cancellations. BCN Events & Crawls cannot accept responsibility for personal loss, theft, medical expenses, or travel interruptions.
11. Force Majeure
BCN Events & Crawls cannot be held responsible for circumstances beyond our control that prevent an activity from taking place.
These circumstances may include extreme weather conditions, government restrictions, strikes, transport disruptions, demonstrations, natural disasters, or other unforeseen events.
In such situations we will attempt to offer alternative arrangements where possible.
12. Governing Law
These Terms and Conditions are governed by the laws of Spain. Any disputes arising from bookings made with BCN Events & Crawls shall be subject to the jurisdiction of the Spanish courts.
13. Acceptance of Terms
By confirming a booking with BCN Events & Crawls, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you have any questions regarding these terms, please contact us at mail@bcneventsandcrawls.com before completing your booking.
We wish you a safe, fun, and memorable stay in Barcelona.